What is delivery Management software:
Delivery Management software is a software, which make it easy for Delivery by managing, analyzing and tracking overall delivery operation.
Challenges in small business without using Delivery management software
● Business owner can’t able to communicate, real time status about delivery.
● Customer can’t able to get real time updates about delivery operation, so he can wait up to delivery, so we can’t able to get positive and good feedback from customers, purchase to delivery.
● Manager or Admin need to maintain paper based or manual based data information about agents, so it will take too much time, cost and effort compared to automatic database management.
● Business owner or Manager didn’t get to know the exact vehicle location, root information, overall delivery time.
● Manager will get headache to analyze, overall work report based on task completion and pending task, even if it’s difficult to get different agents different tasks.
● Delivery agents need to efforts to much to get the best and shortest route to customer location, even he doesn’t know how much time it takes to reach the destination point.
● Manager can’t able to get customer signature and review for the proof of delivery, so he didn’t get to know whether Delivery agent complete the task or not, if still agents are pending some task means how much time he will take to complete the task.
● Manager or Admin can spend to much time, cost and efforts for their business, so it effects directly to business production rate, performance and ROI of the business.
Now a days every small business will adapt Delivery Management software to improve their production rate, ROI in minimum cost, time and effect. It will give endless benefits to their business, and it is necessary to survive in present day competition. Here I explained some of the main reason why small business should invest for Delivery management software.
Automatic workflow management with streamline process:
By DMS(Delivery management software), no need to manage paper based or manual record to keep track of Delivery activities.
With DMS you can cut down the number of steps in Delivery process like no need to manage manual entry of delivery information in several steps. With DMS in mobile extension, you can easily integrate over all delivery operations with delivery team from mobile device only.
Real Time Deliver agents tracking:
If you have 10 people or more number of Delivery agents making delivery operation. It became a challenge to Manager to monitor every delivery agent. So by using DMS Admin or Manager can get detailed information about delivery process like, How many deliveries done by agents, how many deliveries are pending, how much time agent will take to complete all deliveries with Driver/ Delivery boy information.
Improved Communication in Delivery operation:
By DMS it remove communication gap between entire delivery operation.
Delivery agents can get automatic notification about his task from manager, with Location, route and time. So no need to maintain paper, pen based address from manager, Software can be able to send task automatically to responsible delivery agents with location tracking map and exact address of the customer.
Delivery route optimization:
With DMS delivery boy will get automatic GPS based best and optimized route from current location to customer location, and route will display to Manager, Delivery agents and customers, so customer and manager will get to know the exact location of delivery agents and how much time agent will take to complete the task.
Route optimized option helps to delivery agent to make more deliveries in less time and effort, so over all delivery operation become fast.
Efficient Delivery order management:
DMS help to make delivery team life easier by end to end visibility of delivery operation status.
So Delivery team can be managed there delivery orders and assigned tasks based on priority. So no need to maintain any paper or manual based system to manage Delivery orders.
Enhance customer satisfaction:
With DMS customers can get automatic notification about delivery operation, like Delivery agents location, Time need to reach our location, Reason for time delay in delivery. So it helps to customer to schedule their works according to delivery agents arrival time, So it remove the customer waiting time for delivery agents.
After the Delivery also agents can get signatures from customers for the proof of delivery, even the manager can get notification message about task completion, Customer can able to give review about delivery operation and delivery agents, Manager will get to know about how delivery operation is going on from agents based on these customer reviews.
Reduce the Dependency on Delivery aggregators:
Most of the Retailer and business manager maintain delivery aggregators, depends on aggregators to make timely delivery and fulfill customer requirements. But these aggregates will be take your part of profit, you can keep all aggregators in DMS so help to reduce your profit loss.
No need of any external dependency agents for your delivery operation, you can manage entire your delivery operation within this app, you can also get good grip about entire delivery operation by real time tracking and management software.
Your business can’t be improved until you didn’t track overall performance of delivery operations. Using DMS manager can be track where and all delivery operations need to improve, where and all delivery taking too much time, which agents are taking too much time to complete the task and which agents are performing well.
Even manager can identify the issue based on customer reviews also, so he can take action and new ideas about their business based on review.
Get a solution by Deliforce
Deliforce is Saas based company, offering Last mile delivery tracking software, Admin or Business owner can assign different tasks to different Delivery agents and track them in real time.
With Deliforce you can reduce overall delivery time by 70%, Cost 60% and efforts by 75% automatic DMS, so no need to waste your time for managing your delivery operation manual. Ensure your rate of production rate increased 65% , performance 74% and ROI of your business will be improved by 70% no doubt.
Get an Ultimate solution like Delivery management software to your business by Deliforce. Let’s talk with deliforce to get detailed information about this solution.